Medical Billing Services 2019
Medical Billing Services 2019
For smaller medical practices and clinics, medical billing services are often an ideal alternative to tying up a small staff on revenue cycle management using EHR software. This article presents the advantages of using a medical billing and management service in the United States.
What are Medical Billing Services?
As the name implies, a medical billing service is a company staffed by trained medical billers that manage revenue-related functions for sole practitioners, group medical practices and healthcare clinics.
Medical Billing Service Staffing
Medical billing and coding specialists are certified and trained, including receiving ongoing training on industry updates, changes, and best practices. Regarding the importance of formal training and certification you can see the AAPC website which states, "Regulations and requirements with the current healthcare delivery system are best met when medical coders, certified in specialty practice, provide medical coding. Medical coders achieve AAPC certification through specialized education, experience in an area of specialty, and a qualifying exam(s)."1
Medical coding involves reviewing statements and records of patient services rendered, and assign the correct billing codes using the ICD-10-CM classification system. Medical billing refers to the process of preparing and filing insurance claims or patient billing statements. Medical billers also track and follow-up on unpaid billing statements to facilitate timely revenue collections.
The medical practice will work with an account manager and sometimes work directly with the coder or billing specialist.
Advantages of Using Medical Billing Services
The industry experts at verywellhealth have this offer, "It saves time and money and eliminates the burden of concentrating on too many aspects of the medical office. ".2 A list of the key advantages in using a medical billing service includes:
- Restores Focus on Patient Care: Imagine a revenue management process that is effectively running in the background. Your practice will return to feeling more like a medical office than a business office. A billing service does the heavy lifting, provides you with reports and requires minimal direct supervision.
- Optimizes Revenue Cycle Management: Your in-house staff is getting the job done, often as part of other administration duties. This means that prioritizing tasks may require billing and collections duties get put off. A medical billing service stays on top of your money with no distractions. Their focus is only on revenue management.
- Improves Cash Flow and Profitability: With a dedicated team of coding and billing professionals, your finances will improve. Promptly preparing and submitting billing statements lowers the average age of your receivables. Accurate coding means a minimal number of claims are rejected. The bottom line is money comes n faster, and less time (money) is wasted on billing problems.
- Reduces In-House Staffing Needs: When you use a billing service your requirements are reduced to sending the necessary support documentation (statement of services for a patient), answering occasional questions, and managing incoming reports. Obviously, you still need to do your own bookkeeping and taxes, but you will no longer need a large billing staff.
- Assures Regulatory Compliance: Billing errors are the number one reason payments are rejected. HIPAA violations are always a potential problem. When you engage a billing service company you are almost totally guaranteed to not have problems. The benefits are mitigating risks and consistently getting paid faster.
- Provides Exceptional Billing Records: When you need billing records, all you need to do is call or send an email. Some services offer an online dashboard from which you can print reports. This eliminates the cumbersome process of creating custom reports using your own staff.
Medical Billing Services vs. EHR Medical Billing Software
While clinicians debate which is option better, it really comes down to which is the best fit for your situation. One critical element is the amount of available staff time to effectively manage coding, billing, and collections. A small office may find a coding and billing service to be more cost-effective than hiring additional staff. A group practice or smaller clinic may find either option can work for their business.
There is one very compelling reason to hire a billing service. A billing service is dedicated to only revenue related tasks. The billing service, versus an in-house staff, is not splitting their time with other operations functions.
A small practice may not generate enough billing to justify a full-time billing and collections person. A larger practice may need one or more dedicated billing people.
If you opt to buy EHR software with medical billing functionality you need a plan to keep your staff trained. Your billing staff will need ongoing training on IDC code changes and proper financial records keeping.
Hidden Costs for In-house Revenue Cycle Management
Payment Problems Caused by Medical Billing Code Errors
How do you keep up with and manage ICD-10 code changes? In 2018 alone there were over 300 billing code changes. The timing of implementing these changes among payors may vary. This complicates efforts to submit billing that is in compliance with various payor systems. Healthcare Administrative Partners published an article on 2018 coding changes which stated, "Commercial payers may differ from Medicare in their adoption of coding changes, and so practices are advised to monitor their claims denials in the early part of 2018 to be sure any modified codes are being accepted and paid by all carriers.".3 Trying to stay abreast of changes, and implement them into your daily routine requires a lot of work. When you outsource billing management, with one of the best medical billing companies, your practice management will probably become much easier.
Would you like some guidance on which option is best for your practice? Reach out to a medical billing expert to get the answers you need before making a decision. Call us at 1-800-759-1321 for free information.
- 1 Unknown, "Medical Billing and Coding Certification", January 20, 2019, Available from American Academy of Professional Coders
- 2 Joy Hicks, "Pros and Cons of Outsourcing Your Medical Billing", September 16, 2018, Available from verywellhealth
- 3 Unknown, "Regulatory Changes Affecting Physician Reimbursement in 2018", November 13, 2018, Available from Healthcare Administrative Partners
Medical Billing Software 2019
Medical Billing Software
Medical billing and coding software can make a huge positive impact on your practice. Learn about the advantages of using medical billing software to improve your revenue cycle management process.
What is Medical Billing and Coding Software?
Medical billing and coding software facilitate efficiency in creating, filing, tracking, and recording payments for healthcare services. Medical billing software has traditionally been a program installed on a computer or computer network. The modern trend is using cloud-based medical billing programs made available on a subscription basis. The best medical practice software (EMR or EHR software) includes functionality for medical coding, billing, and accounting.
Why Use Electronic Medical Billing Software?
Electronic medical billing software opens the door to increased productivity, lower operational costs, and optimal management of the revenue billing cycle. Per Software Advice, "in 2014, we found that 88 percent of buyers (from a sample of 385) preferred cloud-based deployment, over the 12 percent who wanted on-premise.".1 Medical billing and coding software plays a key role in revenue cycle management. The most profitable practices and clinics utilize cloud-based billing solutions. Web-based solutions meet the needs for health insurance billing software and direct patient billing software.
Web Based Medical Billing Software
In 2019, integrated medical billing software is the preferred option for coding, billing, and collections. A web-based solution provides all of the functionality of a desktop solution and offers a number of advantages versus software installed on individual computers.
Five key advantages of web-based medical billing software include:
- Affordability: A subscription model provides the lowest cost for entry and usage. With monthly charges, there is no down payment, and no requirement to pay thousands of dollars to buy software.
- Scalability: Web-based medical billing system allows you to add as many users as you need. This makes a web-based solution perfect for any size medical practice, clinic, or hospital.
- Productivity: Cloud-based billing software allows multiple people to work on billing in-office or remotely.
- Privacy: Online medical billing solutions do not share data with big pharma or other commercial enterprises.
- Compliance: Cloud-based software is actively maintained by the software company. Upgrades and revisions are made to maintain compliance with HIPAA and ICD standards.
- Security: Cloud-based billing solutions 100% HIPAA compliant. Hosting servers have multiple layers of security including data encryption. Servers utilize active data backup to prevent loss of information from computer failures or natural disasters.
Is Medical Billing Outsourcing a Better Option?
Small medical practices often lack the staff to do everything the business needs. Medical billing is obviously a critical part of the business and is something that can be outsourced. Many clinicians opt to devote their time and staff to patient care and outsource certain business operations functions. Med-Ops is an affordable medical billing service whose website states a compelling reason to outsource medical billing. Per their website, "Our experienced team of coders and collectors can turn the sometimes arduous process of medical billing into a seamless procedure so payments come more quickly and you can spend more time caring for patients — and less time worrying about collections".2
Stand Alone Medical Billing Software
Lower cost medical billing software for small practices is available. A 2019 article published by Technology Advice states, "The trend in healthcare is toward integration, but standalone products are often cheaper and may feature simpler functionality that works better for smaller practices that don’t plan on purchasing an EHR and PM system in the near future.".3 Stand-alone products such as BillFlash provide options for e-billing and generating paper billing statements. BillFlash includes functionality for secure online and in-office payments. BillFlash is cloud hosted on secure servers and meets HIPAA requirements. This patient billing software has data storage, backup, and built-in capability for data recovery.
Medical Billing Computer Programs
References to computerized billing systems are for software installed on a single computer or server for networking. In 2019 it is not practical to invest in software that runs on only your office computers. There are numerous reasons to not rely on PC based billing software. If you want more information to compare computer-based with web-based solutions you can contact a medical billing software company.
If your practice is using computer-based software it is possible to seamlessly modernize your billing system. When you are ready to buy medical billing software you should learn about the product and vendor support. Ideally, your software company offers support for account set-up, data transfer, and user training. You should ask for references that can speak to the quality of customer support.
Medical Billing Software Specialty Customization
Being able to customize (semi-customize) is valuable, but often overlooked when shopping for EMR software. The reason this matter is that your EMR, including medical billing, should represent your practice workflow. For example, the EMR and billing software needs for a pediatrician are quite different than for an anesthesiologist. With this in mind, you need to work with a vendor who understands your medical specialty. A knowledgeable software vendor offers expertise to set-up a solution designed to provide the best possible user experience.
What is the Best Medical Billing Software?
Finding the best medical billing software can be a daunting task. There are numerous billing software companies to be found online. The list of top tier software vendors is rather short. CureMD and Lytec offer excellent cloud-based solutions. In fact, SelectHub rates CureMD as their top choice and stated, "CureMD Medical Billing Service supports payer management, electronic claims tracking and submission, electronic remittances, automatic charge capture, clean claim checks, and electronic payment posting. . . . CureMD supports excellent billing and collection functionality."4
Get accurate information and save time researching software! Contact a medical billing software specialist to learn about features, benefits and critical support services. Call MediPro at 1-800-759-1321.
FOOTNOTES & CREDITS
- 1 Lisa Hedges, "Practice Management Software Buyer Report – 2018", March 15, 2018, Available from SoftwareAdvice.com
- 2 MedOps, "Advantages of Outsourcing Medical Billing", March 2018, Available from MedOps
- 3 Unknown, "TechnologyAdvice Guide to Medical Billing Software", January 2, 2019, Available from Technology Advice
- 4 Bergen Adair, "Best Web-Based Medical Billing Software", August 20, 2018, Available from SelectHub
Electronic Health Records Errors – How to Avoid HIPAA Trouble
HIPAA Trouble and EHR Implementation – How to Avoid Legal, Ethical Issues
Learn how you can avoid legal issues with electronic medical records management. Get tips on best practices to manage EHR / EMR security, privacy concerns and avoid problems causing HIPAA violations.
HIPPA and the EMR EHR Environment
HIPAA trouble due to errors in managing electronic health records can be costly. Every clinician and EMR software user needs to have a solid understanding of how to comply with HIPAA regulations. Lack of knowledge is a poor defense against alleged HIPAA violations. What you don’t know about EMR and HIPAA could cause you to make mistakes that result in civil or criminal charges, large fines, and possible licensing problems.
Health Insurance Portability and Accountability Act of 1996
The Health Insurance Portability and Accountability Act of 1996, commonly known to as HIPAA, set federal standards for the electronic exchange, privacy and security of health information. This covers "Protected Health Information " held or transmitted by a covered entity or its business associate, in any form or media, whether electronic, paper, or oral.1 The critical question to ask yourself is, "How confident are you in your understanding of HIPAA and how it relates to EMR or EHR use and management?"
The Security Rule and Your Potential Risks
The Health Insurance Portability and Accountability Act (HIPAA) Security Rule requires that covered entities and its business associates conduct a risk assessment of their healthcare organization as part of their risk management process.2
What is Risk Assessment?
Video courtesy of the Office of the National Coordinator for Health IT
How to Do a Risk Analysis
To do a risk analysis you can utilize a free online Security Risk Assessment Tool (SRA Tool). This tool was created by The Office of the National Coordinator for Health Information Technology (ONC), working with the HHS Office for Civil Rights (OCR). Use the following link to download the SRA Tool from the HealthIT.gov website.
Why you need to do a risk assessment.: Doing an initial risk assessment can give you actionable information for avoiding legal problems with HIPAA non-compliance. Acting now to identify and resolve issues likely puts an end to immediate risks of civil or criminal liabilities.
Basic things you need to know about Security Risk Analysis: The introduction of new programs or regulations often generates unnecessary concerns and misinformation. The following is a list "Top 10 Myths of Security Risk Analysis ", provided on the HealthIT.gov website.
Top 10 Myths of Security Risk Analysis
1. The security risk analysis is optional for small providers.
False. All providers who are "covered entities" under HIPAA are required to perform a risk analysis. In addition, all providers who want to receive EHR incentive payments must conduct a risk analysis.
2. Simply installing a certified EHR fulfills the security risk analysis MU requirement.
False. Even with a certified EHR, you must perform a full security risk analysis. Security requirements address all electronic protected health information you maintain, not just what is in your EHR.
3. My EHR vendor took care of everything I need to do about privacy and security.
False. Your EHR vendor may be able to provide information, assistance, and training on the privacy and security aspects of the EHR product. However, EHR vendors are not responsible for making their products compliant with HIPAA Privacy and Security Rules. It is solely your responsibility to have a complete risk analysis conducted.
4. I have to outsource the security risk analysis.
False. It is possible for small practices to do risk analysis themselves using self-help tools. However, doing a thorough and professional risk analysis that will stand up to a compliance review will require expert knowledge that could be obtained through the services of an experienced outside professional.
5. A checklist will suffice for the risk analysis requirement.
False. Checklists can be useful tools, especially when starting a risk analysis, but they fall short of performing a systematic security risk analysis or documenting that one has been performed.
6. There is a specific risk analysis method that I must follow.
False. A risk analysis can be performed in countless ways. OCR has issued Guidance on Risk Analysis Requirements of the Security Rule. This Guidance assists organizations in identifying and implementing the most effective and appropriate safeguards to secure e-PHI.
7. My security risk analysis only needs to look at my EHR.
False. Review all electronic devices that store, capture, or modify electronic protected health information. Include your EHR hardware and software and devices that can access your EHR data (e.g., your tablet computer, your practice manager’s mobile phone). Remember that copiers also store data. Please see U.S. Department of Health and Human Services (HHS) guidance on remote use.
8. I only need to do a risk analysis once.
False. To comply with HIPAA, you must continue to review, correct or modify, and update security protections. For more on reassessing your security practices, please see the Reassessing Your Security Practice in a Health IT Environment.
9. Before I attest for an EHR incentive program, I must fully mitigate all risks.
False. The EHR incentive program requires correcting any deficiencies (identified during the risk analysis) during the reporting period, as part of its risk management process.
10. Each year, I’ll have to completely redo my security risk analysis.
False. Perform the full security risk analysis as you adopt an EHR. Each year or when changes to your practice or electronic systems occur, review and update the prior analysis for changes in risks. Under the Meaningful Use Programs, reviews are required for each EHR reporting period. For EPs, the EHR reporting period will be 90 days or a full calendar year, depending on the EP’s year of participation in the program.
How to Avoid Common HIPAA Compliance Problems
The next step in avoiding HIPAA trouble is implementing measures to prevent new compliance issues. Next, we offer ideas and tips for a proactive approach to maintaining HIPAA compliance for electronic health records.
Create an EMR Compliance Checklist
Protecting your patient’s medical records starts with implementing measures that address key areas of PHI security. Your guide and checklist should be used to educate persons accessing and managing data, and govern the workflow practices.
Be certain to do periodic reviews of, and make appropriate updates to, your guide and checklist. Part of your internal review process should be conducting a new Risk Assessment using the SRA Tool mentioned above.
Use the HIPAA Security Rule
You can refer to the HIPAA Security Rule to develop a compliance checklist. The HIPAA Security Series (PDF’s) identify three specific areas that must be properly managed. Per the HIPAA Security Series, "While there is no one approach that will guarantee successful implementation of all the security standards, this series aims to explain specific requirements, the thought process behind those requirements, and possible ways to address the provisions."3 These three areas are as follows:
1. Administrative Safeguards
The Security Rule defines administrative safeguards as, "administrative actions, and policies and procedures, to manage the selection, development, implementation, and maintenance of security measures to protect electronic protected health information and to manage the conduct of the covered entity’s workforce in relation to the protection of that information."
The Administrative Safeguards comprise over half of the HIPAA Security requirements. As with all the standards in this rule, compliance with the Administrative Safeguards standards will require an evaluation of the security controls already in place, an accurate and thorough risk analysis, and a series of documented solutions derived from a number of factors unique to each covered entity.4
2. Physical Safeguards
The Security Rule defines physical safeguards as "physical measures, policies, and procedures to protect a covered entity’s electronic information systems and related buildings and equipment, from natural and environmental hazards, and unauthorized intrusion." The standards are another line of defense (adding to the Security Rule’s administrative and technical safeguards) for protecting EPHI.
When evaluating and implementing these standards, a covered entity must consider all physical access to EPHI. This may extend outside of an actual office and could include workforce members’ homes or other physical locations where they access EPHI.5
3. Technical Safeguards
The Security Rule defines technical safeguards in § 164.304 as "the technology and the policy and procedures for its use that protect electronic protected health information and control access to it."
As outlined in previous papers in this series, the Security Rule is based on the fundamental concepts of flexibility, scalability and technology neutrality. Therefore, no specific requirements for types of technology to implement are identified. The Rule allows a covered entity to use any security measures that allow it reasonably and appropriately to implement the standards and implementation specifications. A covered entity must determine which security measures and specific technologies are reasonable and appropriate for implementation in its organization.6
Specifics – 5 Common Causes for HIPAA Trouble
Refer to the following list to learn about common causes for HIPAA trouble related to PHI management. Every practice should discuss these types of things with their employees and vendors to mitigate occurrences of violations.
1. Staff PHI Disclosures. Whether inadvertent or deliberate, employees should discuss a patient’s PHI only when necessary. Every employee should refrain from discussing patient information outside of the workplace, or where uninvolved parties can hear or see the information. Although it should be obvious, employees should never discuss patient information or post related images on social media, blogs or forums.
2. Loss of Control of Information. There are many ways that you can lose control of electronic health records. The worst case scenario is a full data breach involving your computer network being hacked, or a system breach for cloud-based file storage.
A second way of losing electronic information is when information is taken out of your facility. This could be emailing or texting information where it may be accessed by someone other than the intended recipient.
A third way of losing information is when information stored on devices is lost due to theft or burglary. If you feel it is necessary to have PHI on laptops, tablets, phones, or home computers, you should have strong passwords on every device. Keeping health record information on removable devices (thumb drives, external hard drives, etc.) is extremely risky.
3. Negligence & Careless Actions. Problematic disclosure of information often occurs within a medical practice or clinic. This happens when employees inadvertently place or leave files where information can be viewed by other patients, vendors or other unauthorized third-parties. An example is open files on a workspace near a check-in area or check-out area.
4. Unauthorized Access For any number of reasons, employees may engage in unnecessary or unauthorized access to patient health information. Unauthorized access problems could be created by third parties such as vendors, cleaning staff, maintenance technicians, etc.
5. Casual Thinking: Some employees lack an understanding of HIPAA regulations or simply do not apply personal discipline in their work. All employees should be trained in best practices, regulations, standards, and laws regarding health records management. This includes when it is appropriate to share or transfer information, how to confirm consent and authority to provide information to others.
Every medical practice, clinic or facility utilizing electronic health records software needs a formal approach for total HIPAA compliance. HIPAA trouble can be avoided by educating your staff on how to prevent electronic health records errors.
FOOTNOTES & CREDITS
- 1 Office for Civil Rights, "Summary of the HIPAA Privacy Rule", July 26, 2013, Available from HHS.gov
- 2 HealthIT.gov, "Security Risk Assessment", November 1, 2018, Available from HealthIT.gov
- 3 HHS.gov, "HIPAA Security Series", March 2007, Available from Dept. of Health & Human Services
- 4 HHS.gov Website, "Security Standards: Administrative Safeguards", March 2007, Available from Dept. of Health & Human Services
- 5 HHS.gov Website, "Security Standards: Physical Safeguards", March 2007, Available from Dept. of Health & Human Services
- 6 HHS.gov Website, "Security Standards: Technical Safeguards", March 2007, Available from Dept. of Health & Human Services
Medical Revenue Cycle Management
Revenue Cycle Management
Revenue Cycle Management is a key part of managing the business side of a medical practice. The best medical practices, clinics and hospitals have mastered merging the clinical and business functions. RCM goes far beyond simply managing billing. RCM enables you to see where your money is going. From top level views to line-item details you can get the information that enables you to better manage your business.
What is the Medical Revenue Cycle
The Healthcare Financial Management Association (HFMA)
defines revenue cycle as "All administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue."
Effectively this means the revenue cycle encompasses all revenue related components of a patient’s account.
What is Revenue Cycle Management?
Revenue Cycle Management (RCM) refers to the financial management of your practice relative to income from services. Leveraging the power of medical billing software your practice can manage all aspects of the process. As the name implies, revenue cycle management is the process for managing every step of the revenue generation and collections process.
The Importance of Revenue Cycle Management in Healthcare
Improving your RCM process almost certainly improves your bottom line. RCM management tools for healthcare are included in the top revenue cycle management software. The beauty of a robust RCM software is it enables you to manage all financial aspects of account management. Lytec is a leading revenue cycle management software companies with support in the United States. Relative to improving your revenue management Lytec’s medical billing software empowers your staff to:
- View and manage patient personal and financial data
- Scheduling management
- Easily assign proper ICD-10 billing codes
- Transport claims to credentialed payors
- Track and assign payments to patient accounts
- Query and run reports
RCM Improves the Patient Experience
RCM also provides benefits to patients. Through better management of claims processing the amount of denied payments is reduced, thereby lowering a patient’s out-of-pocket expenses.
Ways to Improve Your Revenue Cycle
- Develop a patient registration process that confirms eligibility and coverage. Taking time up-front to make certain that you have complete and accurate information is a critical success factor.
- Leverage pre-admission contacts as appointment reminders and to confirm coverage information. This can reduce the occurrence of missed appointments, and discovering post service that the patient cannot pay in a timely manner.
- Develop a claims quality checklist that includes reminders on the unique requirements of each provider. This minimizes the odds of claims denials for reasons such as incomplete information, missing documentation, and patient ineligibility, etc.
- Be vigilant in maintaining a good understanding of major payors regarding what is or is not covered. The terms of provider contracts can have a profound impact on your business.
- Pursue creative ways to expedite the payment process. An often-overlooked opportunity is getting payors to remit electronically. This can shorten the payment cycle by weeks.
The Benefit – Get Paid Faster, Improve Your Bottom Line
Obviously, communicating with insurance companies is a critical part of the revenue management process. Being able to quickly submit a billing statement means getting paid as soon as possible. Your medical billing software allows you to quickly prepare and submit payment requests. The ability to view current receivables reports supports timely follow-up and collections efforts.
The best medical practice software includes appointment scheduling capabilities. Using the email functionality, you can send timely appointment reminders. Reducing the number of missed appointments contributes to improving daily revenue.
This same functionality can be used to email payment reminders. This is helpful in surviving problems with the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA)
HELPFUL TIP: For ongoing process RCM process improvements you should note reasons claims have been denied. There are often things that you can teach your billing personnel such as timely filing. This should include the unique requirements and preferences of individual insurance companies. This can prevent the re-occurrence of common billing errors, which improves your A/R aging trend.
Utilizing revenue cycle management can provide an opportunity to improve the patient experience, patient care, and your operating efficiency. Lytec’s revenue cycle management software provides the tools needed to implement and manage a successful RCM process. We invite you to give us a call to learn more about revenue cycle management.
Lytec 2019 Upgrade – New Features and More Benefits
Lytec 2019 – The Best Medical Practice Software
Lytec© 2019 is a proven, trusted, and affordable practice management solution. The software is designed to simplify the way you run your medical practice. With each new release, Lytec medical practice management software gets better and more powerful. Every upgrade improves the user experience with functionalities that medical professionals have demanded.
Get Lytec 2019 UPGRADE DISCOUNTS
If you buy Lytec 2019 by November 2, 2018!
Call MediPro at 1-800-759-1321 and select Option 2 for details.
Meet Lytec 2019 – The Best Medical Practice Software
Explore the Benefits of Upgrading to Lytec 2019 Medical Practice Software
Move Credits Workflow – New in Lytec 2019
Faster and Easier Correction of Payment Posting Errors
You can now quickly choose the correct patient, find the billing entry with an incorrect credit, move and apply it to correct billings, and click to post.
This feature makes correcting posting errors quick and easy!
Watch the video to learn about the new Move Credits Workflow feature
Patient Email Connect – New in Lytec 2019
Better Marketing Communications Via the New Patient Engagement Tool
Patient engagement and marketing help to inform and retain patients. Lytec now makes it even easier to keep in touch with your patients. Use email and other methods to communicate important information and news. Lytec 2019 offers Patient Email Connect for email blasts to keep in touch with your patients.
Leverage email marketing to help your practice. Imagine what you can do with timely emails to send:
- Monthly PR newsletters
- Healthcare treatment news
- Birthday or holiday greetings
- Payment due reminders
- Patient satisfaction surveys
- Requests for Google or Bing reviews
The Patient Email Connect tool can generate personalized letters and create contact lists for phone campaigns.
Watch the video to learn about the new Patient Email Connect feature
Accounts Receivables Tracker – New in Lytec 2019
Reduce Lost Revenue from Missed Billing Deadlines
Timely filing denials are frustrating and can hurt your bottom-line. Because each payer has their own unique filing deadline schedule it’s easy to miss a deadline. The new filing calculator in Lytec 2019 Accounts Receivable Tracker keeps your billing moving on-time. Now you can calculate the time remaining to file a claim while you work your insurance receivables. Medical statement billers can now quickly view how many days remain before timely filing expires. They can also see which claims have already been billed or are past due. This enables your team to prioritize claim submissions and promptly work rejections. The Accounts Receivable Tracker feature is customizable to each payer’s filing requirements to mitigate problems resulting from missing billing deadlines.
Improve Collections with Real-Time Views of Patient Balances
Every medical practice needs a fast way to view or print a receivables report. Patients are increasingly responsible for a larger share of the cost of treatment. Following up to collect a patient’s out-of-pocket costs for medical care is more critical than ever. Updates to Lytec’s AR Tracker’s unpaid billing transactions grid show the patient’s copay responsibility at a glance. This makes it easier to view the current account balance and outstanding debt. Billers can now quickly determine if the unpaid balance is a patient’s co-pay or co-insurance remaining after insurance adjudication.
Faster Patient Account Management with the AR Tracker Refresh Button
Tired of starting over when making changes to a patient’s account? Now you don’t have to. The new refresh button in AR Tracker allows you to refresh your screen and see changes immediately, avoiding the hassle of re-running your AR query.
Better Records Management to Mitigate Duplicate Patient Record Problems
Duplicate patient records are a hassle that can be solved with new features in Lytec 2019. Lytec 2019 goes beyond simply finding social security numbers. It now compares a patient’s last name and date of birth to help your team find and resolve duplicate records.
Improve Efficiency by Viewing All Hold Codes at Once in the Scheduler
Lytec 2019 eliminates manual lookups of your pop-up notes for patients. Now you can see all hold-notes by hovering over the Hold Code column in the appointment scheduler. This saves time and reduces the number of clicks required to view patient notes.
Greater Flexibility Posting Patient Payments
In Lytec 2019, you will enjoy having greater flexibility when posting patient payments. Lytec 2019 allows posting of cash payments and an ability to open previously locked fields. You can also incorporate payment plans and credit card on file capabilities. With the BillFlash OfficePay integration you will find it easier than ever to manage patient payments.
Customizable Appointment Schedules – New in Lytec 2019
Improve Staff Productivity with Customized Appointment Schedules
In Lytec’s 2019 medical practice software you can create customized printed appointment schedules. Even better is a feature that enables any staff member to customize their schedule view. This software functionality gives staff members the ability to create a schedule format that works for them.