“Our Client Care Mission at MediPro is to deliver quality and memorable Customer Care and Support. What sets us apart from our competitors is that our clients hear a familiar voice every time they call. We are committed to going above and beyond for the needs of our clients, and every day we strive to make all aspects of the customer experience better.”
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Client Care Supervisor
“The implementation process should be structured, organized and timely in order for the practice to focus on learning the software without added pressure. MediPro ensures a successful Go-Live with very little interruption in the practice’s workflow and patient care. We are your partners and your success means the most to us.”
“I’ve worked in the healthcare industry for over 15 years so I understand that learning a new system can be frustrating. We want our clients to feel confident and comfortable with their software so they can be productive. I strive to give the most in-depth training to our clients, empowering them to be able to use the software to its full capacity.”
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We have been using Lytec since 1993 and believe that some of our success can be attributed to the Lytec software. Our clients appreciate the monthly reports detailing their practice status. We t (...)
I am really happy with MediPro services overall starting with Lytec. I want to keep that healthy relationship forever and would always recommend you guys to anyone.
I am co-owner of a 2 physician practice, which opened in 2004. My practice was riddled with bad debt and incomplete AR claims. This service has literally saved my practice. They rapidly cleaned (...)
The Lytec support staff at MediPro are nothing short of miracle workers. No problem is too big or too small to warrant their full attention. I have worked with many technical support groups and (...)
Thank you so much for your persistence! I made a lot of initial contacts but you maintained “no pressure” communication from start to end. I hope your company appreciates the true asset that you (...)
I have been very happy with customer service and technical support when I have used it. Always friendly and go the extra mile to answer questions.
This is the fourth or fifth time we have had the opportunity to work with your staff in setting up a new and improved version of Lytec for our office. We are providers of massage therapy, acupun (...)
I am the Office Manager for the Naturopathic Medical Clinic. Over the last several months Erika Gilbert has been instrumental in convincing my boss to switch over to Lytec. I used it for 13yrs b (...)
My experience with MediPro has been nothing short of praiseworthy. As a customer since 2005, the staff at MediPro have been invaluable to my business and practice. I could not have run my practi (...)
Support totally saved Tropical MedBill - brought us back from a near-death experience. I will recommend MediPro to any practice group on my client list. Thanks again!
I want to sincerely thank you for making my recent visit to your office a most pleasant one. The training during my stay was excellent - I feel much better prepared to assist our group in taking (...)
I have experienced complete satisfaction with MediPro's support services! We had purchased a Lytec upgrade with another company. We had 30 days free support with them so when we couldn' t gather (...)
I wish I had known about your company sooner! Your quality of service is the gold standard and I am astonished (but grateful) at how reasonable your charges are. I am switching over to your elec (...)
The MediPro Client Care Team members are a cut above and have made my transition from another vendor amazingly easy and they have been WONDERFUL! They are extremely easy to work with and profess (...)
After a 13 year partnership, the team at MediPro continues to amaze me with their dedication to service, cost-conscious product offerings and scope of knowledge within the healthcare industry. O (...)
Just a quick note to let you know that the trainer was very courteous and helpful. We had so much to learn in so little time. Hopefully MediPro will be able to guide us in the proper ways. Thank (...)
This letter is a statement of support for MediPro and Lytec. I am a Podiatrist who has been in practice for almost 20 years. I left a group practice a few years ago and started my own practice. (...)
My name is Dr. Zappala and I am a Chiropractor in Southern California. I run a high-tech, multi-disciplinary wellness center. Our IT infrastructure is very sophisticated, so we were very picky w (...)
For 7 years I have worked on the Lytec system which I inherited from another physician. Prior to Lytec, I worked on Medical Manager and Med Master. Lytec is easier to use and makes common sense. (...)
Thank you for all of your help with our recent upgrade of Lytec and switch to MediPro. The support has been both professional and exceptional. I have confidence going forward that the MediPro te (...)
I just wanted to let you know how great Sherry has been for us with any issues that come up. Sherry is a true asset to your company and is always very courteous and professional and responds to (...)
As usual, issue resolved immediately. Always feel we are in the best care with MediPro!
My Billing Service has been a client of MediPro, Inc. since 2004. It never ceases to amaze me the friendly, caring team members like Will and Dana that are willing to help my company and client (...)
I rarely write letters of commendation, but I am doing so today after my last positive experience yesterday with Will on your technical support staff. On both occasions he has been more than he (...)
Sherry was awesome, incredibly informative, and exceedingly helpful. Thank you for setting up that training for us as she was great.
Thank you for excellent service. Keith was very helpful with my questions regarding ICD-10 Codes. I was able to get my billing up to date.
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