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New Client Onboarding Process

Your Success is Our Sucess!

You can purchase software from anyone, but to be successful, you need a company that is going to be there for you not just throughout the sales process but the training and support after the sale.

With over 24 years of experience, MediPro has developed a training method that is proven to work and make your practice successful.  When you purchase software through us, you become part of our family.

When you are ready to move forward, after your purchase, our onboarding services consist of the following:

  • Project Management – You will be assigned a project manager to make sure that everything stays on track.
  • Kick-off Call – We plan a call with your team to introduce our staff, address any questions, concerns and discuss the training plan so everyone is on the same page.  This will also be the time to discuss the process of data migration, EDI enrollments, and software setup.
  • Training – Training is scheduled and is broken down by topic, section, and who is required to attend the training.  Most of our training sessions only last an hour at a time so you aren’t overwhelmed with too much to learn at one time.  Our trainers will also assign tasks for you to practice on your own time after the training.  We believe in doing is learning, not just watching.
  • GoLive Assistance (can be done remotely or onsite) – We believe that you need to have a positive experience from day one and that’s why we provide dedicated go-live assistance.
  • Support – Maybe the most important aspect of a successful sale is the support afterward.  We have dedicated, US-based employees to help with your support needs through phone, email, live chat, and remote access support.
Client Onboarding


We have been helping practices of all sizes and specialties since 1995. We offer the following products and services to help your practice operate more efficiently while increasing revenue.

Lytec Practice Management System

Since 1989, Lytec has been the leader in Practice Management software.

Lytec EDI

For electronic claims, online eligibility, and electronic payment posting.

CureMD Integrated PM & EHR

All-in-One Cloud platform integrates Electronic Medical Records with Practice Management, a patient portal, and an iPad app.

Medisoft Medical Billing Software

Medisoft offers an all-in-one interface combining scheduling and billing functions as well as integrated revenue management capabilities.

Medisoft EDI

For electronic claims, online eligibility, and electronic payment posting.


All-in-one communications platform including secure text messaging, online appointments, reminders, telemedicine, and more!

RCM Services

Medical billing and revenue cycle management.

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