MEDICAL BILLING AND EHR SOFTWARE

Amanda Brown

I have experienced complete satisfaction with MediPro's support services! We had purchased a Lytec upgrade with another company. We had 30 days free support with them so when we couldn' t gather our claims at first and then could not transmit our claims without immediate rejections, we called on their support team. Two weeks into our back and forth with the other company's support team left us with no resolution and therefore no claims being able to be transmitted. I finally called MediPro and within minutes of being remotely logged into my system, they found several obvious errors with the Lytec upgrade. They corrected these errors immediately. We transmitted my claims and received a mass rejection of 365 claims. I forwarded this error message to MediPro and within 48 hours of my initial phone call, they had us remapped back to Lytec and we now have complete resolution and are up and running! I am beyond satisfied with the support service at MediPro! We will continue to utilize your services, lesson learned the hard way on our account with using a different company, and we will always recommend MediPro!