I have experienced complete satisfaction with MediPro's support services! We had purchased a Lytec upgrade with another company.
We had 30 days free support with them so when we couldn't gather our claims at first and then could not transmit our claims without immediate rejections, we called on their support team. Two weeks into our back and forth with the other company's support team left us with no resolution and therefore no claims being able to be transmitted. I finally called MediPro and within minutes of being remotely logged into my system, they found several obvious errors with the Lytec upgrade. They corrected these errors immediately. We transmitted my claims and received a mass rejection of 365 claims. I forwarded this error message to MediPro and within 48 hours of my initial phone call, they had us remapped back to Lytec and we now have complete resolution and are up and running! I am beyond satisfied with the support service at MediPro! We will continue to utilize your services, lesson learned the hard way on our account with using a different company, and we will always recommend MediPro!
I am the owner/operator of a tiny medical practice, and do everything that my office manager does not.
I am a total pain in the neck regarding my software, super picky, and believe me, these guys are great! I want details, they get me details, they even offer me suggestions, and they always solve my problems. I feel like the folks on the other end of the phone are friends who are part of my team to give my patients excellent care and not merely voices on a phone.
I've been with MediPro for many, many years, and they have always be super helpful, and very cheerful as well.
I am really happy with MediPro services overall starting with Lytec.
I want to keep that healthy relationship forever and would always recommend you guys to anyone.
Thank you so much for your persistence!
I made a lot of initial contacts but you maintained “no pressure” communication from start to end. I hope your company appreciates the true asset that you are to them. Thanks again!
I have been very happy with customer service and technical support when I have used it.
Always friendly and go the extra mile to answer questions.
Just a quick note to let you know that the trainer was very courteous and helpful.
We had so much to learn in so little time. Hopefully MediPro will be able to guide us in the proper ways. Thanks again!
I am the Office Manager for the Naturopathic Medical Clinic. Over the last several months Erika Gilbert has been instrumental
in convincing my boss to switch over to Lytec. I used it for 13yrs before my husband closed his practice in 2013. So I know its a good program. But with out Erika's help I would never have gotten Dr. Plunkett to move forward with it. She has been great to deal with and complain to when I was hitting a brick wall with my boss. Since getting her to agree to switch, Erika has made sure all steps are moving forward and going as smoothly as possible. She is a great sales woman and deserves some serious back patting for all her work.
My experience with MediPro has been nothing short of praiseworthy.
As a customer since 2005, the staff at MediPro have been invaluable to my business and practice. I could not have run my practice and been so successful all of these years without the MediPro team. As a trusted partner for PM, EHR, Meaningful Use and Clearinghouse hosting, there's not anything more that I can say other than THANK YOU!!!
Support totally saved Tropical MedBill - brought us back from a near-death experience.
I will recommend MediPro to any practice group on my client list. Thanks again!
I want to sincerely thank you for making my recent visit to your office a most pleasant one.
The training during my stay was excellent - I feel much better prepared to assist our group in taking full advantage of our new software. Your hospitality was extraordinary - I felt welcomed into your (MediPro) family. Finally, I was reassured by the expedient and professional manner with which any technical issues were handled as they arose.
After a 13 year partnership, the team at MediPro continues to amaze me with their dedication to service,
cost-conscious product offerings and scope of knowledge within the healthcare industry. Outstanding and wonderful are the first two words that come to mind when I describe my MediPro experience. If you are looking for a company that truly cares about the success of your practice, I would encourage you to contact them.
I wish I had known about your company sooner! Your quality of service
is the gold standard and I am astonished (but grateful) at how reasonable your charges are. I am switching over to your electronic claims submission today!