Testimonials
"Outstanding and wonderful are the first two words that come to mind when I describe my MediPro experience. Marcus and Tony are a cut above and have made my transition from another vendor amazingly easy and they have been WONDERFUL!!! Tony is extremely easy to work with (which is critical in support per my experience) and professional. Marcus is very knowledgeable, organized and task oriented which makes working with MediPro such a pleasure. These guys are great!! MediPro is truly deserving of their awards in customer service. I only wish I knew about MediPro sooner!!
For 7 years I have worked on the Lytec System which I inherited from another physician. Prior to Lytec, I worked on Medical Manager and Med Master. Lytec is easier to use and makes common sense. It is affordable and in my opinion, a good over-all product.
I LOVE MEDIPRO!! Marcus e-mailed me everything needed to start at MediPro. It was easy, no excuses, no nickel and dime for a phone call, all questions were answered professionally. That was a definite change over working with a prior vendor. If it sounds like I am impassioned, I am. Not only am I Dr. Shields' Practice Administrator, I am his wife. I feel when someone does an outstanding job you should tell them. MediPro is Organized, Outstanding, Professional and the reports are exactly what I need to run my business in a timely fashion. Impressive!! Thank You!!
Marcus and Tony have my account so I anticipate no future emergency issues. It's not their style."
Alicia Shields, Practice Administrator
Stephen J. Shields, M.D.,P.A.
"Thank you for all of your help with our recent upgrade of Lytec and switch to MediPro. The support has been both professional and exceptional. I have confidence going forward that the MediPro team will always be there for us. Thanks again and keep up the great service!"
Scott Kirchner, DC
Madelia Chiropractic
"Over the past several weeks I have been talking with Anthony McMurray at MediPro. I just have to say he should get an award for outstanding customer service. We had a problem with our billing data. Anthony downloaded our files and had the problem fixed within one day. Anything I have ever called about was taken care of promptly. We at NW Louisiana Physical Medicine want to say Thank you Anthony & Thank you to MediPro."
June, Office Manager
NW Louisiana Physical Medicine
"MediPro gives really great service. Molly, Dana and all the staff have been great!"
Teresa Thomas, Office Manager
Family Care of Woodward, LLC
"I just wanted to thank Craig with tech support for all his help in guiding me through the installation of Lytec 2008. I put Lytec 2008 on my D drive instead of the regular installation on the C drive. He was a big help and he also gave me the reassurance that I needed to do this without the fear of crashing my computer. So my thanks to you, Craig nice job, well done."
Sandy, Insurance consultant
Dr. Michael J. Schmidt's practice
"Just an FYI,
Support totally saved Tropical MedBill--brought them back from a near-death experience. I will recommend MediPro to any practice group on my client list.
Thanks again!"
Mike Hyde
"I wish I had known about your company sooner! Your quality of service is the gold standard and I am astonished (but grateful) at how reasonable your charges are. I am switching over to your electronic claims submission from McKesson TODAY!"
Michele Morgan
Millennium Billing Solutions
"Just a quick note to let you know that the trainer was very courteous and helpful. We just had so much to learn in so little time. Hopefully MediPro will be able to guide us in the proper ways. Thanks again!"
Judy Simpson
"Hey Marc,
Just wanted to let you know how happy we are with our (new) support. It's like the switch got flipped, and Christine is suddenly getting the help she needs. She thinks Marcus is just great, and I think we are making great progress in just this short time.
Regards,
Kathleen, Office Manager
Plum Spring Clinic
"Thank you so much for your persistence! I made a lot of initial contacts but you maintained "no pressure" communication from start to end. I hope your company appreciates the true asset that you are to them.
Harold Jordan, M.D.
Lynne Roberge
"I would just like to take a moment of your time to let you know my experience with Tony and Lytec 07, we had Lytec 04 before hand, and as you know with the new NPI#'s we had to upgrade! With my doctor being as nervous as he was, we had a few minor issues, that put us down for 3 days in which led me on the phone with Tony, doing remote access and everything else he did, he was so patient with me, he was very kind and very knowledgeable, he got us back up and running and even showed me a few short cuts on the new Lytec, I really am very appreciative to him, I no more have any worries!
A Very Satisfied Customer
Brandi Lolmaugh, Office Manager
Dr. Silvers
"Anthony was a life saver in helping us to convert data from Lytec 2004 to Lytec 2006! A good support technician listens to his client first, and proceeds cautiously when dealing with client data. He was excellent! Thanks again for the great support."
HearCare Audiology
Lytec Testimonials
"Many thanks for all your help in what I felt was a successful Lytec launch yesterday. I know that everything was not without incident, and I appreciate that you both were instrumental in keeping everything going smoothly."
Sincerely,
Micah, Office Manager
High Mountain Health
"I appreciate the great customer service you provided. It is something that is not found everywhere. Your support is far better than that of Lytec."
Lance Hill
Hill Enterprises, LLC
"I want to sincerely thank you for making my recent visit to your offices a most pleasant one. The training during my stay was excellent - I feel much better prepared to assist our group in taking full advantage of our new software. Your hospitality was extraordinary - I felt welcomed into your (MediPro) family. Finally, I was reassured by the expedient and professional manner with which any technical issues were handled as they arose.
We look forward with anticipation to MediPro's visit to our practice in March."
Warmly,
Jason Servatius, N.D.
"This letter is a statement of support for MediPro, Lytec, and MediNotes e. I am a podiatrist who has been in practice for about 13 1/2 years. I left a group practice about 2 years ago and started my own practice. At that time I was shopping for both a scheduling and billing software package and an electronic medical records (EMR) package. My attempt at due diligence led me to MediPro and Lytec as my scheduling and billing software option. I found Lytec both easy to interact with and figure out and relatively affordable. Marc with MediPro was always available to answer my questions and was aggressive in structuring a deal that worked to my advantage. I have respected his honesty and knowledge of computers and the software that MediPro supports. In conclusion, if I had to do it all over again, I would make the same decisions to buy both Lytec and MediNotes e. I would definitely recommend MediPro as a resource to purchase these from and more importantly as a form of support for your ongoing software needs."
Sincerely,
Mark Light, D.P.M., FACFAS
"Hi Marc: Happy holidays to you and your staff. I am writing to you to express my sincere thanks to all of you; it's refreshing that you have been more than happy to help us in initiation, training, and operation of our Lytec and MediNotes e systems here at Ridgepark Family Physicians. I find that it is very nice to know that you are appreciated and that people are willing to give a little pat on the back every now and then for a job well done. I thought I would share this information with you and your staff for a job very well done. Thanks a million. Keep up the great customer service; it's working for you!!!"
Patty Cuningham, Practice Administrator
Ridgepark Family Physicians
"I am really happy with MediPro services overall starting with Lytec. I want to keep that healthy relationship forever and would always recommend you guys to anyone."
Lenawee Adult and Pediatric Medicine
Narinder Batra, M.D.
"I am writing to compliment you for maintainin such a professional business! In today's society where customer service is definitely lacking, you and your staff go above and beyond to make sure the true meaning of customer service is alive and well!
We purchased Lytec MD in June. Since I have never implemented an EMR system before, I was not thoroughly knowledgeable about what was involved. I would like to let you know, however, your staff worked diligently to help make this process manageable. Kudos to Erika, Molly, Craig, Anna & Tony!
Again, thank you for your expertise, professionalism and excellent customer service. I am happy to recommend MediPro whenever asked to do so.
Pam Smith, LRT, Office Manager
Charolottesville, VA
"Just a note of 'Thank You' to the staff at MediPro, Inc. We are former users of the Lytec Practice Management and MediNotes e EMR software. When Eclipsys decided to end their support of the MediNotes e EMR software, we went in search of a viable product to replace it. It took us a year of calls and demonstrations but we found exactly what we needed in the SuiteMed software, thanks in large part to the great staff there at MediPro. In July of 2009, we purchased the SuiteMed system and on January 1, 2010, we made the data conversion from MediNotes e EMR to SuiteMed. The data conversion process went smoothly thanks to the awesome support team at MediPro! Also , the necessary training for the Providers and staff was included with our new software and it was exactly what we needed. We are very pleased with our new PM/EMR program, SuiteMed. And of course grateful for the continued support from all of you at MediPro, Inc. ".
Sherrilyn Hamilton IT/Medical Records Project Manager
Billings, MT
"What EMR should I choose for my practice?"
I have been running MediNotes e EMR for the last 5 years, I can tell you that the basis of having EMR has really made a difference for the practice. The choice for EMR should wholly be practice specific, and whether or not you decide to do the following:
a) Do I want to e-prescribe ( mandatory in 2011)
b) Do I want to have my own clearinghouse/billing/ledger or outsource it?
c) How many physicians in the practice?
d) How easy is the system for practice reports/audits?
Due to Eclipsys buying out MediNotes e, I am making the switch to SuiteMed. It will allow me to have a full fax server, automated check in procedures, automatic eligibility and benefit checks at time of check in as well as have the full ledger available at the front desk to capture $$.
The system will integrate with Ameripath, Quest, LabCorp, etc for labs. Also, I can embed all my forms and have them all digitally available, which reduces the amount of paper I have to deal with.
Overall, the decision to go electronic isn't how, but WHEN!
As I said earlier, there were many reasons why I am switching my system from MediNotes to SuiteMed. The basic reasoning is that I have no interest or want to convert to PeakPractice, since it has SO many flaws and bugs and they are not specializing in any Podiatric medicine-based systems. Eclipsys, who purchased MediNotes is focusing on Primary Care and not on Podiatry.
SuiteMed is installing a practice database on my server for training and will then be putting in the live database after the conversion. I am looking forward to advancing my practice with this new system.
Plus, SuiteMed is guaranteeing their system will be Recovery Act compliant and will refund all physicians who have purchased the system if they do not stay compliant with CCHIT program.
And from my understanding, many MediNotes users are making a switch because Eclipsys wants people to convert to Peak Practice, which to my knowledge, is not Podiatry friendly nor ready for full-time office use.
I know the cost incursion is tough, but sometimes it's worth it financially to be at peace with your ability to have an electronic office that is easier to use.
I feel like I need to qualify my above comments and disclaim the following:
I am not compensated by SuiteMed or MediPro, Inc. I'm just upset about the MediNotes acquisition by Eclipsys and how poorly they have handled their "Podiatry" customers and their Technical support service.
I've reviewed approximately 6 EMR systems before deciding to purchase SuiteMed. All of the systems I reviewed and tried do include the "NO" or "NONE" option in the subject areas.
With a couple of the programs, this may need to be added by the user, but for the most part, if a system is to be CCHIT Certified 2011 for the Medicare Recovery Act qualification, the pertinent negatives are included in the drop down lists or selections.
Eric J. Lullove, DPM
Boca Raton, FL
RelayHealth Testimonials
"I am loving the Relay Health Eligibility checking option!!!!"
Peter Brieloff, DPM
Emdeon Testimonials
"Just a quick note to let you know that we are progressing along fine with our new Lytec version. Also, the switch to Emdeon has been an incredible improvement from our previous clearinghouse. Most importantly is the support and patience that is available at the drop of a hat."
Regional Foot & Ankle Center
