RelayHealth offers a better solution to handle simple, non-urgent questions. For the medical office, RelayHealth helps minimize work interruptions by shifting non-urgent issues online. Studies have shown that a typical RelayHealth message saves practices nearly three phone calls. For patients, RelayHealth means no more sitting on hold or waiting for the doctor’s office to open to ask a simple question or request a service.

Here’s how the secure, Web-based RelayHealth messaging service can help streamline routine patient communications:

Prescription Refills/Renewals

• One click renewal approval requests
• Eliminate pharmacy calls
• Transmit renewal authorizations to the patient’s pharmacy instantly, electronically
• Automatically check formulary
• compliance and drug interactions
• Reduce medical errors

webVisits

• Combines the advantages of an office visit with the convenience of online communications for non-urgent or chronic medical conditions
• Shift non-urgent matters online so you can provide better structure to your workload and focus resources on the most urgent patient needs
• webVisit includes an integrated, and optional charging module

Labs

• Eliminate patient phone tag
• Free up phone lines
• Save staff time
• Eliminate mailing costs
• Improve customer service with quick delivery of results

Appointments

• Enable patients to schedule, reschedule or cancel appointments online
• Minimize phone calls
• Capture patient information and coverage updates prior to the office visit
• Transmit patient pre-visit
• instructions and relevant education materials
• Automate appointment reminders and confirmations

Insurance/Billing Questions

• Reduce phone traffic
• Capture inquiries precisely
• Respond quickly and efficiently
• Provide an efficient channel for non-urgent patient questions